Shipping policy

Shipping & Delivery Policy

At Layers, we aim to prepare and deliver every order with care and attention. Orders are processed subject to product availability, payment confirmation, and successful order verification.

Order Processing

Once your order is placed, our team will review and prepare it for delivery. Processing times may vary depending on product availability, order volume, item type, and whether the product is ready stock, pre-order, customised, or requires special handling.

If there is any issue with availability or delivery timing, Layers may contact the customer using the contact details provided at checkout.

Estimated Delivery Times

Estimated delivery timelines are as follows:

Abu Dhabi: 1–3 business days
Other Emirates within the UAE: 2–5 business days
GCC delivery: Future service, subject to customs clearance, shipping availability, and local regulations

Delivery timelines are estimates only and may vary due to courier schedules, public holidays, weather conditions, customs procedures, high-demand periods, or circumstances beyond our control.

Delivery Information

Customers are responsible for providing complete and accurate delivery information at checkout, including name, phone number, full address, building or villa details, area, emirate, and any special delivery instructions.

Layers is not responsible for delays or failed deliveries caused by incorrect, incomplete, or unreachable delivery information.

Delivery Charges

Delivery charges, if applicable, will be displayed during checkout before order confirmation. Free delivery offers may apply based on order value, location, or promotional terms.

Failed Delivery Attempts

If the courier or Layers delivery team is unable to reach the customer, the order may be delayed, rescheduled, or returned. Additional delivery charges may apply for repeated delivery attempts.

Product Handling

Some Layers products are made from natural materials such as marble, travertine, stone, glass, wood, and premium finishes. These items may require careful handling during delivery. Customers are advised to inspect the package upon receiving the order and report any visible damage as soon as possible.

Contact Information

For shipping, delivery, or order tracking support, please contact us:

Layers Customer Support
Phone: +971 50 778 4353
Email: support@layers-ae.com

Delivered Across the UAE

Each piece is securely packed and delivered with care.

Elegant Gift Options

Refined pieces prepared for personal and special occasions.

Crafted from Natural Materials

Crafted from marble, travertine, stone, wood, and premium finishes.

Personal Styling Assistance

Our team helps you choose the right piece for your home or gift.