Refund policy
Returns & Refunds Policy
At Layers, we take care to ensure that every order is prepared, packed, and delivered with attention to detail. If there is an issue with your order, customers may request a return within fifteen (15) calendar days from the date of delivery.
Return Eligibility
Returns may be accepted in the following cases:
-
The product arrives damaged.
-
The wrong item was delivered.
-
The product contains a verified manufacturing defect.
To be eligible for a return, the product must be:
-
Unused.
-
In its original packaging.
-
Accompanied by valid proof of purchase.
Non-Returnable Items
Returns will not be accepted for the following items:
-
Opened perfumes.
-
Used soaps or hair care products.
-
Used candles.
-
Customised or personalised products.
-
Products damaged due to misuse, improper handling, or failure to follow care instructions.
Return Review
All return requests are subject to review and approval by Layers. We may request photos, videos, or additional information to verify the condition of the product and the reason for return.
Products must be returned in the same condition in which they were received. Layers reserves the right to reject any return that does not meet the conditions stated in this policy.
Refunds
Approved refunds will be processed through the original payment method or another mutually agreed method where permitted by law.
Refund processing times may vary depending on the payment provider, bank, or payment gateway used for the original transaction.
Shipping Charges
Shipping charges are non-refundable unless the return is due to an error caused by Layers General Trading Establishment, such as delivering the wrong item or a product that arrived damaged or defective.
Contact Information
For return or refund requests, please contact us with your order details and proof of purchase:
Layers Customer Support
Phone: +971 50 778 4353
Email: support@layers-ae.com