Privacy policy

Privacy Policy

At Layers General Trading Establishment, we respect our customers’ privacy and are committed to protecting the personal information shared with us when using our website, placing an order, or contacting our customer support team.

Information Collection

Layers General Trading Establishment does not intentionally collect sensitive personal information beyond what is necessary to process customer orders, arrange delivery, provide customer support, and improve the shopping experience.

The information we may collect includes:

• Name

• Telephone number

• Email address

• Delivery address

• Billing information

• Order details

• Payment transaction reference

• Communication details shared with our support team

Payment card details are processed securely through authorised third-party payment providers and are not stored by Layers General Trading Establishment.

Use of Information

Customer information may be used for the following purposes:

• Processing and confirming orders

• Arranging delivery and shipment

• Providing customer support

• Responding to inquiries or requests

• Managing returns, refunds, or exchanges

• Verifying payments and preventing fraud

• Improving our website, services, and customer experience

• Complying with applicable UAE laws and legal obligations

Third-Party Sharing

Layers General Trading Establishment does not sell or trade customer personal information.

Customer information may only be shared where necessary with:

• Shipping and delivery providers

• Payment processors and approved payment gateways

• Website, hosting, or technical service providers

• Customer support or communication service providers

• Government authorities, regulators, or legal entities where required by law

Any third-party sharing is limited to what is necessary to provide our services, complete transactions, or comply with legal requirements.

Payment Security

All online payments are processed through secure third-party payment providers. Layers General Trading Establishment does not store complete debit card or credit card details on its systems.

Customers are encouraged to ensure that they use a secure internet connection when placing orders online.

Data Accuracy

Customers are responsible for providing accurate and complete information when placing an order or contacting Layers. Incorrect information may result in delays, failed delivery, or issues with order processing.

Data Retention

Layers may retain customer information for as long as necessary to fulfil orders, provide customer support, maintain business records, process returns or refunds, prevent fraud, and comply with applicable legal or accounting requirements.

Customer Rights

Customers may contact Layers to request access to, correction of, or clarification regarding their personal information, subject to applicable laws and business requirements.

Contact Information

For any privacy-related questions, requests, or concerns, please contact us:

Layers Customer Support
Phone: +971 50 778 4353
Email: support@layers-ae.com